How to raise a Case to HP

Steps to add SAID(Support Agreement ID):

1.       Open this link https://support.openview.hp.com/entitlement/contracts

2.       Enter your HP Passport username and password (if you don’t have one, Kindly register a new user)

3.       Add this SAIDs “10123456740” at bottom of the page.

Once you have added the contract to your profile, you can open a support case. Kindly follow these steps to open a support case:

1.       Open this link http://support.openview.hp.com/casemanager/incident-index

2.       Click “Submit a new case” on the left.

3.       Select “Quality Center” for Product field.

4.       Select the Product version, Sub-product, Operating System, SAID, Severity

5.       Click “Next”

6.       Enter Case title and Case details

7.       Click “Next”

8.       Click “Submit Case”


How to download Software from HP Site: